FAQs

Online ticket site – “My Account Information”

Our online ticketing site offers a host of features. Check out “My Account” at tickets@chemainustheatre to do the following:

  • View your tickets for upcoming performances. This is handy if you have forgotten the date or seats that you have booked. Simply login and select “Tickets for Upcoming Performances.”
  • View past purchases made online. This is helpful if you want to see what seats you booked before. Login and select “Past Shopping Carts.”
  • Change your contact information. Login and click on “Account” to make changes.
  • Trouble logging in? These are the most common issues:
    • We already have your email address on file from a previous purchase. Click “Rest My Password” to receive an email link to create a new password.
    • Not receiving the password reset email? We recommend that you add tickets@chemainustheatre.ca to your email contacts and then try again. Remember to check your Spam folder.

More questions about online sales? Check out our FAQ’s or call us at 1-800-565-7738.

By |June 5th, 2019|0 Comments

How do I contact the Chemainus Theatre?

The Chemainus Theatre offices are closed until further notice. Box Office staff are working remotely and can be reached via email. We are unable to accept incoming phone calls at this time 

For assistance, please email boxoffice@chemainustheatre.ca. Email volume is currently high, so we thank you for your patience as we respond to your inquiries. 

I’m having trouble viewing your ticket sales website. What web browsers do you recommend?

We recommend using one of the following web browsers for our ticket sales site:

Google Chrome

Mozilla Firefox

Safari

Select on of the above links to download for free. For the best possible experience, be sure that you are using the latest version of your web browser. In particular, if you are using Internet Explorer 9 or Safari 7 – or an earlier version of either – we strongly recommend that you upgrade to a web browser that is able to provide a better and more secure online experience.

By |February 7th, 2017|Categories: |0 Comments