How do I find out about more events happening at the Chemainus Theatre?
The best way to hear about any new events is through our E-Newsletter. You can sign up here.
What are your COVID-19 safety protocols?
The Chemainus Theatre is committed to the safety of patrons and staff. We continue to follow public health guidelines and will provide updates as circumstances evolve.
- Please stay home if you are ill & contact the Box Office for ticket options
- Proof of full vaccination (2 doses, at least 7 days prior) is required for entry (ages 12+)
- Masks are mandatory indoors (ages 12+)
- Social distanced seating is available in the theatre and dining room
- Respect personal space as you move throughout the building
- Wash your hands and/or use the hand sanitizing stations provided throughout the building
- Employees are screened daily and required to stay home if sick
Will you be offering the buffet?
We are currently offering a three-course plated service, available Wednesday – Saturday evenings and brunch is available on Sundays. We will be reviewing the dining format for the 2022 season.
Will there be any social distancing in the theatre and dining room?
In order to maintain some physical distancing in the theatre, there will be a minimum of one theatre seat between parties in the theatre. The first row of the theatre will also be held to provide additional separation between performers and audience.
The Playbill Dining Room will also continue to operate at reduced capacity with additional spacing between tables.
What changes have you made to ticket purchasing and pick-up?
Tickets can either be printed at home or scanned from your phone. We strongly encourage you to take advantage of these options and avoid picking up your tickets when you arrive.
If you are unable to access your digital tickets, please contact the Box Office in advance of the performance to request printed tickets.
Patrons are encouraged to purchase tickets by phone or online. Box Office hours are: Tuesday – Friday 10am – 4pm and Saturday 10am – 2pm.
Why is there no lunch available?
The number of dining room services available has been reduced due to a number of challenges. We are taking measured steps to reopen our theatre and dining room to full capacity, so that we will be in the best shape possible to welcome back full audiences in 2022.
When do the doors open?
The front lobby doors will open one hour before the performance, or 15 minutes before dining room service starts. Please arrive at least 30 minutes prior to the show. Entering the building may take longer than usual as we verify proof of vaccination and scan tickets. Please dress accordingly for the weather. We thank you in advance for your patience.
Is the Concession open?
The concession remains closed. You are welcome to bring your own water. You can also purchase bottled water in the Gallery Gift Shop.
I have a credit on my account from a cancelled show. Can I use it to purchase tickets?
Yes! You can access your account credit by logging into your online account. Click My Account Credits / Gift Certificates on the account homepage to view and apply your credits.
You can also apply them directly from your shopping cart when you are ready to check-out, by clicking Redeem My Credits / Gift Certificates.
More information about your Chemainus Theatre online account.
When will you be announcing more shows?
We will be announcing details about our 2022 season soon. Make sure you are subscribed to our E-Newsletter to receive updates from us.
I was a Subscriber in 2020. How do I renew my subscription?
Season ticket packages will not be available until our 2022 season, to be announced soon. Subscribers from our 2020 season will have the opportunity to renew their packages at that time.
If you have an account credit from a subscription, you can use that toward any purchase of theatre or dining.
Can I book a Playbill Getaway Package?
If you feel like getting away from it all, we are pleased to offer our famous Playbill Getaway Packages. Enjoy a night’s stay in a well-appointed suite-style hotel room at the award-winning Best Western Plus Chemainus Inn (includes complimentary full breakfast, high-speed internet, an indoor pool, exercise centre, and convenient parking). Please call the box office to book your Playbill Getaway Package at 1-800-565-7738.
Can I use my account credit to purchase tickets?
Yes, you can use your account ticket towards any purchase of theatre, dining, subscription or getaway package. Click “Redeem my Credits” in your shopping cart before proceeding to checkout.
Can I leave and go for a walk between my meal and the entertainment starts?
Yes, you may leave the dining room before the show begins. We ask that you please clean your hands at the hand sanitizing station before re-entering the building.
More questions? Contact us at firstname.lastname@example.org or 1-800-565-7738.