All ticket sales are non-refundable.

Each person, regardless of age, must have a valid ticket to enter a performance.

All prices listed in Canadian funds.

Ticket exchanges are subject to the following conditions:

• Tickets may be exchanged for another date within the same production with 48 hours’ notice. Exchanges with less than 48 hours’ notice may be possible in extenuating circumstances. Additional exchange fees will apply.
• Patrons may receive one complimentary exchange per production. A $5.00 exchange fee will apply to all subsequent exchanges.
• The difference in ticket price will be charged when upgrading your tickets to a higher priced performance date. Credits/refunds will not be issued when exchanging your tickets for a lower priced performance date.
• If an exchange is not possible, the Chemainus Theatre will provide a charitable donation receipt for tax purposes in the amount of the ticket purchase price.

You may book a Missed Show Ticket if you have missed a performance. This allows you to see another performance date of the same show at 40% off. Contact the Box Office for more information.

In the event that you have lost your tickets, please visit the Chemainus Theatre Festival Box Office or call (250) 246-9820 before your performance date.

Mailing fees are charged to cover the costs of sending you your tickets in the mail. Tickets are mailed via Canada Post. Delivery may take 5 to 7 business days to arrive.

Tickets will not be mailed for performances within seven (7) days of purchase.

Chemainus Theatre Festival is not responsible for lost or stolen tickets in the mail.

Unless you have requested tickets to be mailed, tickets will be available for pick-up at the Box Office on the performance day.

Photography – The use of cameras, video equipment and other recording equipment is prohibited in the theatre.

Phones & Watches – Please turn off all your cellular phones and silence watch alarms/notifications in the theatre.

Scent Free Zone – Help us keep the air we share healthy and fragrance-free. Please do not wear perfume, cologne, aftershave or other fragrances.

Babes in Arms – In consideration of our patrons and performers, children three and under will not be admitted to performances (excluding KidzPlay and Relaxed Performances).