FAQs
Here are some of our most frequently asked questions to help you with your ticket purchase and planning your visit!
How can I reach you?
Our ticket agents are happy to help with purchases, questions, or special requests.
- Phone: 1-800-565-7738 or 250-246-9820
- Email: boxoffice@chemainustheatre.ca
- Address: 9737 Chemainus Rd, Chemainus, BC
What are your hours?
The Box Office is open:
Tue–Fri: 10 AM – 4 PM
Sat: 10 AM – 2 PM
Plus 2 hours before each performance for in-person sales
Closed on statutory holidays.
Have feedback or suggestions?
We welcome your ideas to help improve your theatre experience. Email info@chemainustheatre.ca
How do I pick seats?
Click directly on the coloured seats on the map, then click Continue. Prices and ticket types are displayed below the seating map for reference. You can confirm or edit your tickets in the next step.
How do I add dining?
After selecting theatre tickets, you’ll be prompted to add dining to your order if it’s available that day. You can also call later to add dining if you skipped it during checkout.
To make a booking for dining only, please call the Box Office: 250-246-9820
Do I need an account to buy tickets?
No, but creating an account gives you quick access to your tickets, an easy view of past orders, and a way to store special needs or requests. It also helps us contact you if there’s an issue with your booking. Your information is kept private and secure.
How can I buy tickets?
- Online: chemainustheatrefestival.ca
- By phone: 1-800-565-7738 or 250-246-9820
- In person: Visit our Box Office, located at 9737 Chemainus Rd, Chemainus BC
Should I purchase in advance?
Yes. Performances often sell out, and the best seats are booked early.
Can I dine without seeing a show?
Yes! The Playbill Dining Room is open to everyone. Advance bookings are required by calling the Box Office: 250-246-9820
Do you offer discounts?
There are a variety of discount options every season:
- Economy Seats: Starting at $23 (limited availability – see Seating Plan)
- Preview Performances: Starting at $23 (general admission seating)
- Youth (18 & under): 50% off Premium & Standard seating (*Note: Min age is 4 years for Mainstage shows, except KidzPlay and Relaxed Performances)
- Post-secondary students: 40% off with valid student ID
- Relaxed Performances: $28 for Premium & Standard seats
- Groups (10+ adults): 15% off
- Canadian Actors’ Equity Members: up to 40% off with ID
- Subscriptions: up to 20% savings when you buy multiple shows
Pricing and discounts are subject to change each season.
What are Getaway Packages?
Turn your visit into a getaway with a night’s stay in a well-appointed suite-style hotel room at the award-winning Best Western Plus Chemainus Inn. Enjoy a complimentary full breakfast, high-speed internet, an indoor pool, exercise centre, and convenient parking only blocks away from the Theatre – all at a special rate for Theatre patrons. Packages can be booked by calling the Box Office: 250-246-9820. More information
What food and beverage options are available?
- Playbill Dining Room: Complete your theatre experience by booking a delicious lunch, brunch or dinner in our Playbill Dining Room. View schedule and menus
- Fireside Lounge: Located in the Playbill Dining Room, the Lounge is fully licensed and open during intermission. Pre-order your drinks at the bar before the show!
- Concession: Located in the lower lobby and open during intermission for non-alcoholic beverages and light snacks.
Note: Only bottled water is permitted in the theatre auditorium.
What is your cancellation policy?
Tickets are non-refundable, but you can exchange them for another date with at least 24 hours’ advance notice or receive an account credit. One free exchange per production is included. For subsequent exchanges, a $5 fee applies. Full details here.
What if I miss a show?
Missed performance tickets can’t be exchanged, but you may rebook the same show with “Missed Show Tickets” at 40% off. Call the Box Office to book.
What if I arrive late?
Performances start promptly. If you’re late, we’ll seat you at an appropriate break in seats near the door. After intermission, you may move to your reserved seats.
Can I bring children?
Check each show’s age recommendations. Children must have a ticket and sit with a parent or guardian. Children under 4 are not admitted to Mainstage performances, except for Relaxed Performances or KidzPlay shows.
Is there a dress code?
No. Dress comfortably, though many guests choose business casual.
When should I arrive?
Plan to arrive at least 30 minutes before curtain time, or a few minutes before your Playbill Dining Room seating.
Where can I park?
We have a dedicated patron parking lot behind the theatre, plus free street parking nearby.
How do I pick up tickets?
- Will Call: Pick them up at the Box Office upon arrival
- E-ticket: Use the tickets sent to your email or access them in your online account.
What if I lose my tickets?
Don’t worry – we can reprint them for free at the Box Office before the show.
How do I get to the theatre?
Our address is 9737 Chemainus Rd, Chemainus, BC.
By car: About 1.5 hours from Victoria, 45 minutes from Nanaimo
Is the theatre accessible?
Yes. There is an elevator to access the upper level of the theatre and the Playbill Dining room.
We also have designated accessible seating areas to accommodate various needs including wheelchairs, walkers, and service dogs. Call the Box Office to ensure we can accommodate your needs comfortably.
Do you have hearing assistance?
Yes. Complimentary headsets are available at coat check, and our Auris Hearing Loop works with most modern hearing aids.
Do you allow service dogs?
Yes, fully certified service dogs are welcome in the theatre. Please call the Box Office to book so that this can be noted in your order and to ensure appropriate seating. Individuals with service dogs are generally seated in accessible areas of the theatre. Relocation may be needed in the event of allergic reactions from actors or other patrons. Only one service dog per customer is permitted in the theatre.
What is a Relaxed Performance?
These shows create a more casual atmosphere by keeping house lights partially on, reducing sudden sounds, and allowing audience movement. They’re ideal for families with young children or guests with sensory or neurological conditions. More information…
Do you sell Gift Certificates?
Yes! Available in any amount, with no expiry date. Purchase online or by calling the Box Office. They’re a wonderful way to share the gift of live theatre.
Are volunteer opportunities available?
Yes! Volunteers assist in many areas, from administration to front-of-house support. Interested? Email volunteer@chemainustheatre.ca or call 250-246-9800 ext 724.
How can I support the theatre?
As a not-for-profit company, we rely on ticket sales, dining, and donations to present high-quality productions. Learn how you can help: Support – Chemainus Theatre Festival.