Box Office Policies

All ticket sales are non-refundable.

Tickets can be exchanged for another date with 24 hours’ notice (see details below).

Ticket Exchanges

Ticket exchanges are subject to the following conditions:

  • Tickets may be exchanged for another date with 24 hours’ notice, or turned into an account credit. Exchanges with less than 24 hours’ notice may be possible in extenuating circumstances. Additional exchange fees will apply.
  • Patrons may receive one complimentary exchange per production. A $5.00 exchange fee will apply to all subsequent exchanges.
  • The difference in ticket price will be charged when upgrading your tickets to a higher priced performance date. Credits/refunds will not be issued when exchanging your tickets for a lower priced performance date.
  • If an exchange is not possible, tickets may be converted into a charitable donation up to 4 hours prior to the event. Patrons will receive a charitable tax receipt.  
  • Ticket cancellations will not be accepted retroactively.

Children & Babes in Arms

In consideration of our patrons and performers, children under 4 years are not admitted to Mainstage performances. Children of all ages are welcome to attend Relaxed Performances and KidzPlay shows. 

Missed The Show?

 If you have missed a performance, you may book a Missed Show Ticket. This offers you the opportunity to see another performance date of the same show at 40% off. Contact the Box Office for more information.

Lost Tickets

In the event that you have lost your tickets, please visit the Chemainus Theatre Festival Box Office or call (250) 246-9820 before your performance date.

Late Arrival

Performances begin promptly as scheduled. We recommend arriving 30 minutes prior to the performance, or if you are booked in the Playbill Dining Room, a few minutes before the start of your seating time.

Latecomers and any person leaving the theatre during the performance will be seated at a suitable break in the performance. At the discretion of staff, you may be required to sit in the latecomer seats until the next break.  If the latecomer seats are occupied, you may be required to wait in the lobby until intermission.

Gentle Reminders

Photography

The use of cameras, video equipment and other recording equipment is prohibited in the theatre.

Phones & Watches

Please turn off all your cellular phones and silence watch alarms/notifications in the theatre.

Scent Free Zone

Help us keep the air we share healthy and frangrance free. Please do not wear perfume, cologne, aftershave or other fragrance.