With social distancing measures in place and the uncertainty of when the ban on larger public gatherings will be lifted, it is more evident than ever that we must remain closed for the unforeseen future.  Cancelling the remainder of our 2020 season has been one of the most challenging and heartbreaking decisions we have ever had to make.   Thank you for your patience, support, and understanding and for being a part of the Chemainus Theatre Experience.  We will be happy to convert your ticket purchase to one of the options below.

These are your options…

Convert your 2020 Season Ticket Subscription into a 2021 Season Ticket Subscription

This is a great option to save if you plan to attend the Theatre next year.  We will hold the 2020 season pricing even if prices do go up for our 2021 season. Season Ticket Subscriptions for the 2021 season will be emailed at a later date to the contact information we have on file.

If you’d like to convert your Season Ticket Subscription(s), please fill out the form below, and select this option.

Select this Option

Convert your 2020 Subscription or Tickets to a Credit on your Account

If you have purchased a season ticket subscription or tickets, the full value of your purchase (Tickets, Playbill, and Hotel if applicable) will be held as a credit on your Chemainus Theatre account.

  • A Chemainus Theatre account credit offers ticketholders the most flexibility. It is a secure and efficient way to deal with tickets to cancelled or postponed performances.
  • Credits live in each patron’s Chemainus Theatre account. It is yours to use however you want, whenever you want.
  • You can use your credit towards any future show booking, including theatre tickets, dining, hotel and subscription packages.
  • You can convert your credit into a Gift Certificate at any time.
  • Credits can be used in one transaction or spread across multiple transactions.
  • Credits do not expire.

If you’d like to convert your purchase to a credit, please fill out the form below, and select this option.

Select this Option

Donate the value of your Season Ticket Subscription or Ticket Purchase

These are unsettling times. The Chemainus Theatre Crisis Relief Fund has been established to help us withstand this difficult time and return in 2021 when it is safe to do so.  Today more than ever, we will rely on charitable support.  If you are able to help, any donation will be an integral part of helping us build towards our next season.

Please note: All tax receipts will be mailed to the address on file.

If you would like to donate, please fill out the form below, and select this option. Thank you so much for your generous support.

Select this Option

A Refund for Your Season Ticket Subscription or Ticket Purchase

Receive a refund for the full value of your Season Ticket Subscription or tickets.

If you would like a full refund, please fill out the form below, and select this option.

Select this Option

What if you don’t pick any option and don’t contact us?

By default, if we don’t hear back from you within 2 months your purchase will be converted to credits to be used in 2021. If you want this option, you do not need to contact us or fill out the form below.

Online Form

Once you have submitted the form below you will receive an auto-reply email confirming our receipt of it. If you don’t receive the receipt email, please check to make sure you have completed the form correctly. Also check to see if it got caught in your Spam filter.

We are working to process all requests as quickly as possible.  We do anticipate higher than usual email volumes at this time.  We are unable to take phone calls at this time and would ask that you please complete the form below for the most timely response.

If you need to reach the box office, please email boxoffice@chemainustheatre.ca

Thank you so much for your patience and understanding.

    Contact Info

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    Your Order

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    The order number can be found on your order confirmation email.

    Note: If you can't find your order number or are unsure, please use the contact info that you used to order to help us retrieve your orders.

    I am Requesting:*

    My Season Subscription moved to 2021 seasonCredit for a Future ShowDonate All or a Portion of My Ticket(s)A Refund as I will be unable to return for next seasonOther (explain below)

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