The Chemainus Theatre Festival is seeking a part-time Ticket Agent to join the Box Office team.

Reporting to the Box Office Manager, Ticket Agents are responsible for delivering high quality customer service and supporting all aspects of box office operations. Duties include selling tickets and packages, maintaining the patron database, and communicating with patrons regarding all theatre matters.

The scheduled hours for this position will vary, depending on the theatre’s production schedule and sales activity. Hours will range between 4-20 hours per week. Shifts are variable and include days, weekends, and some evenings.

A training period of 2 weeks is required (approx. 40 hours total). Start date is mid-October.

Key Responsibilities:

  • Process all reservations and payments for theatre, dining, subscriptions, hotel packages, gift certifications, and any other marketed packages using Theatre Manager software
  • Respond to patron inquiries via phone, email, and in-person in a pleasant and informative manner
  • Process and distribute daily reports
  • Responsible for POS operation and daily cash balancing
  • Monitor web sales orders and aid patrons using the online ticketing system
  • Maintain the patron database, ensuring accurate data-entry
  • Process donations and provide information on donation campaigns
  • Promote special offers when required

Qualifications:

  • Ability to work a flexible schedule, including weekends and some evenings
  • Exceptional customer service skills, including pleasant phone manner and clear speech
  • Proficiency in keyboarding and computer applications required, preferably MS Office
  • Ability to adapt to new technology and software
  • Strong attention to detail
  • Ability to think clearly while under pressure and work in a fast-paced environment
  • Ability to enter electronic data with speed and accuracy
  • A positive attitude and willingness to learn
  • Honesty and integrity in dealing with confidential information
  • An appreciation of live theatre

Company Benefits include complimentary theatre tickets, discounts in the Playbill Dining Room and Gallery Gift Shop, and Dental & Vision Care (after one year of service). Additional benefits are available based on employment status and tenure.

How to apply:

Send your resume and cover letter to:
Andrea Starr – Box Office Manager
Email: astarr@chemainustheatre.ca

We appreciate all applicants however only those selected for an interview will be contacted.

The Chemainus Theatre Festival respectfully acknowledges the hul’qumi’num speaking people, in particular the Puneluxutth (Penelakut) Tribe, on whose traditional territory we are thankful to work and play. The CTF is dedicated to building a just, equitable, inclusive, diverse, and accessible workplace and community.  We encourage applicants to self-identify if they chose.  CTF is committed to a safe and respectful workplace, to reducing barriers, embedding anti-oppression practices, and creating an environment of integrity, respect and cooperation.